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You are able to configure your cash drawer to open automatically when you print a receipt from the eTailPet POS. This article explains how to set up the hardware and software. Take a look!

⚠️Please Note: These instructions are provided for your convenience only. eTailPet does not offer support or troubleshooting for hardware or third party applications. For additional help please reach out to your hardware distributor or the manufacturer.

Set Up a Cash Drawer to Open Automatically

Connecting the Printer

Step 1:  Plug in the Devices

1. Locate your RJ12 connector cable and plug one end into the printer. This is identical to a landline phone cable.
2. Plug the other end into your cash drawer.

Step 2:  Configure the Printer in Windows

1. In your Windows Search, enter 'printers', and click on Printers & Scanners.
   
2. Find your receipt printer in the list and click on it.
   
3. Click to open Printer Properties.
   
4. Click the Device Settings tab.
   
5. In the options tree, under Installable Options, find Peripheral Unit 1 and change the Type to Cash Drawer. !!!Set the Timing to Document Bottom.
   
6. Click the Apply button in the bottom right to save your settings, then click OK to confirm. Your Cash Drawer will now open automatically when you print a receipt.

💡Pro Tip: If you want your cash drawer to open before the receipt prints, select Document Top (or Top of Page in some units) in Peripheral Unit 1 and Peripheral Unit 2. If the general troubleshooting steps do not resolve the issue, we suggest contacting a hardware/IT support technician for setup. eTailPet does not offer hardware support. If you have chosen to purchase hardware through our partner POS Guys hardware support is included directly through them.

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Frequently Asked Questions

Q: I have a question, but I can't find my answer here. How do I get more assistance?

A: You can ask any question at the number listed here. Contact our support team at (323) 370-0738 for the U.S. and (888) 370-2363 for Canada.