What can we help with?

The Knowledge Base has been a dependable resource, but it was time to build a new one with better functionality and content that is complete and up to date. Take a look at what’s new for the eTailPet Knowledge Base: 

IMAGE (Alt Text: Image showing the home page of the knowledge base with key features highlighted.)

In addition to a new design and streamlined navigation, the Knowledge Base has the following major features: 

• AI-Powered Search (Beta) – Our new search will intelligently summarize what you're looking for and will provide links to the most relevant search results, with a preview of each. Below the AI overview, it will also provide a list of relevant, related articles. 
  IMAGE (Alt Text: Image showing the AI Search Summary of the Knowledge Base.)
  
  
• Top-Searches – The system will surface the most searched for questions, so you can keep up with growing trends.
  IMAGE (Alt Text: Image showing the Top Searches area of the Knowledge Base Home page.)
  
  
• Browse by Category – Use categories to explore the major areas of the system and drill down to the information you need.  
  IMAGE (Alt Text: Image showing the categories of the Knowledge Base.)

The new knowledge base for eTailPet launched on ?, 2026.