The Wiseasy P5 Credit Card Reader

The Wiseasy P5 terminal is a wireless countertop terminal for Quilt brands such as eTailPet using our Adyen processing integration. This state-of-the-art card reader accepts chip, contactless NFC, insert, swipe, or scanning payment QR codes. The integrated thermal receipt printer makes taking transactions easier than ever.

The credit card reader is plug-and-play; simply connect it to a local Wi-Fi network, enter the pairing code, and start taking payments in minutes.

The P5 device is also low-maintenance with no additional upkeep required. Updates happen automatically using the Wi-Fi network with no interruptions and no hassle.

To view the terminal's parts and features, see the Wiseasy P5 product sheet.

Source: wiseeasy.com

Support and Features

Supported Countries

• United States - USD

Supported Payment Methods

• PIN Debit
• Visa, Mastercard, Discover, American Express, Diners Club

Supplies / Components

• USB cable and region-specific power plug for charging are included.
• Thermal Receipt Paper Roll (Uses 58mm wide / 40mm diameter thermal paper rolls.)

Features

• Contactless Payments
• EMV Enabled (Chip Cards)
• Touchscreen
• Wi-Fi Connection
• Ethernet Connection
• USB-C Charging with 15-Hour Battery Life
• 1-Year Limited Warranty
• Integral Thermal Receipt Printer

How to Load & Replace Receipt Paper

Source: wiseeasy.com

To load or replace the paper in the P5 terminal, grasp the cap (the top of the device with the Contactless icon) of the device on either side from the end and pull up away from the paper output.

Next, load the receipt paper face-down with the paper coming feeding out from the bottom.

Once the paper is loaded, close the lid and snap it into place.

💡Note: If the paper prints blank then swap the direction of the paper.

Powering the Terminal On or Off

When you first receive the device, it should come partially charged. Use the USB-C wall charger to begin charging the device to full power.

1. Once charged for at least 30 minutes, hold down the power button on the right hand side until the screen turns on.

2. Once the device is powered on, pressing the power button once will sleep/wake the device.

3. To fully power off the device, hold down the power button until the Power Off option is shown on the screen.

4. Tap it.

If you need to replace the battery, lift up from the indentation at the bottom-center of the back cover to detach it from the device.

💡Note: Ideally the terminal should be powered off each evening and powered on each morning to receive automatic software updates.

Connect to Internet

The terminal must be connected to the internet before it can be paired or updated. For best performance, it should be connected to the same network as the point-of-sale computer.

Wi-Fi

1. Once the device is powered on, unlock it by using your finger to swipe from the bottom of the screen to the top of the screen.
2. Once on the Home screen, repeat this process by swiping up again to show the device applications.
3. Tap on the Settings app and go to Network & Internet.
4. Select the Wi-Fi network and enter your network details.

💡Note: The Wi-Fi network must use WPA-Personal or WPA2-Personal encryption and be password protected. Wi-Fi is not supported for non-password-protected networks or enterprise networks.

Ethernet

You can purchase a USB-C to Ethernet adapter separately to use with a cable Ethernet connection if Wi-Fi is not available.

1. With the device powered on, unlock the device by using your finger to swipe from the bottom of the screen to the top of the screen.
2. Once on the Home screen, repeat this process by swiping up again to show the device applications.
3. Tap on the Settings app and navigate to Network & Internet.
4. At the top of the screen, tap the Ethernet button.
5. Turn the button ON to enable it.
6. Then tap the central circle button at the bottom of the screen to exit the Settings page.

Open the Application

On some older versions of the P5 terminal, the Quilt PayFac application may not open by default and must be clicked on like an app on a smartphone.

1. With the device is powered on, unlock the device by using your finger to swipe from the bottom of the screen to the top of the screen.
2. Once on the Home screen, repeat this process by swiping up again to show the device applications.
3. There you should see an app called Quilt P5.
4. Tap on that app to launch it.

Pair the Terminal

Source: wiseeasy.com

1. Once you have powered up and connected the device to Wi-Fi for the first time, it should display a three-word pairing code.
2. To pair the terminal you should log into the Payment Portal link your onboarding representative sent you and go to Account > Profile in the upper right.
3. Scroll down to Terminals and click the +Add Terminal button.
4. Select P5 from the list and enter the Name and Pairing Code.
   Please Note: Capitalization is not required but the code should include a hyphen between each word (e.g.: Pink-Elephant-Test)
5. Click the Save button to complete the setup.

Related Topics

P5: Connecting to the Internet

S1F2 Card Reader

WisePOS E / S700 Card Reader Setup

BBPOS WisePOS E / S700 Dock

Basic Hardware Troubleshooting for Card Readers

Frequently Asked Questions

Q: Does the P5 come with a charging cradle?

A: No, but you can order that separately here: POS Nation P5 Charging Cradle

Q: There is only one roll of receipt printer paper. Where can I get more?

A: The P5 uses standard 2" (58mm wide, 40mm diameter) thermal paper rolls you can find in most office supply stores. You can order them by the case from the link here: ULine 2" 50-foot Thermal Receipt Paper Roll, Case of 50

Q: I have a question, but I can't find my answer here. How do I get more assistance?

A: You can ask any question at the number listed here. Contact our support team at (323) 370-0738 for the U.S. and (888) 370-2363 for Canada.