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📲eTailPet has an app available that can act as a customer facing display (CFD) screen, which lets customers view items in their transaction and the amount they have to pay. The app is currently available only for Android devices that are 7 inches or larger, like a tablet. This article explains how to download, install, and use the app. Learn how to empower your customers with their own display!

Customer Facing Display Requirements

• The CFD app is currently only available for Android devices.
• The device should be 7 inches or larger (like a tablet) for maximum readability. 

Enable Customer Facing Display

You have to first enable CFD for your register. Here's how:

1. Click on the User Icon in the upper right to open the menu.
2. Click on Settings.
   
3. Click on the Stores tab.
4. In the card of whichever Store you want to enable the CFD, click on Edit.
5. Scroll to find Enable CFD, highlighted in the image below.
   
6. Check the box.
7. Click on Save either in the upper right of the page or the bottom right.
   

Installing and Logging Into the App

Please Note: The CFD does not actually mirror the New Sale screen. It's a customer-facing version of the register that is more buyer-friendly and shows them items and amounts as the cashier works.

Watch the video below, or read the instructions under the video to learn how to install and use the app.

Video

Instructions

1. Open the Google Play Store, or click this link.
2. Search for eTailPet.
3. Tap Install.
4. You'll see a register login page on your mobile device. Enter your regular register email address and password for login.
5. At a computer, log in to the eTailPet Dashboard as you normally would. 
6. Go to Content > Configuration. 
7. Scroll to the bottom of the page to find the API Authentication section.
8. Note the Schema Name in this section.
   
9. On your mobile device, enter the Schema Name in the Schema field of the app's login page.
10. Tap Login.

The mobile device will reflect what you add to the transaction. Now, when you add items to transactions in New Sale, customers can view the items immediately.

Enable Tips on the Customer Facing Display

When you're finished adding products to a transaction, you can move on to Payment in the New Sale screen. After that, a customer can be prompted to tip your store from the CFD. 

Watch the video below, or read the instructions under the video to learn how to add a tip to the CFD.

Video

Instructions

1. In New Sale, click on Payment in the bottom right corner of the page.
2. Click on the Add Tip button in the payment panel on the left. This will open the tip selection window.
   
3. Click on a pre-calculated tip amount or enter a custom tip amount on the right.
    
4. Select the tip recipient in the Tip Item drop-list.
5. Click on Send to Customer. This will send the tip prompt to the CFD.
6. After the customer has added their tip, click on Apply.
7. If the customer encounters an issue or doesn't want to add a tip anymore, click on Cancel.
8. Proceed with the rest of the transaction.

Logging Out of the Customer Facing Display

Your app will stay logged in until you manually log out. To log out, tap the Power Icon in the lower right corner of the screen. You will need to enter your register password to finish logging out.

App Troubleshooting

Here are some things you can do if your CFD app is not working as expected:

App is Frozen or Not Responding

1. Open your device's Settings app.
2. Tap Apps.
3. Scroll down and tap the eTailPet app.
4. Tap Force Stop to clear the frozen app.
5. Tap Storage.
6. Tap Clear Cache.
7. Re-open the CFD app and try reconnecting to your register.

Related Topics

New Sale Tour

Frequently Asked Questions

Q: Can I use an iPad or iPhone for the Customer Facing Display?

A: Not currently. The CFD app is only available for Android devices, ideally ones with a screen of 7 inches or larger.

Q: Does the CFD show the exact same screen as the cashier's New Sale view?

A: No. The CFD is a simplified, customer-facing version of the register with only the functions a customer should see — it doesn't mirror the New Sale screen directly.

Q: Where do I find the Schema Name I need to log into the app?

A: In the eTailPet Dashboard, go to Content > Configuration and scroll to the API Authentication section.

Q: What if a customer wants to cancel adding a tip partway through?

A: Click Cancel in the tip panel on the register if the customer runs into an issue or changes their mind about tipping.

Q: Do I need to log out of the CFD app every day?

A: No. The app stays logged in until you manually log out by tapping the Power Icon and entering your register password.

Q: I have a question, but I can't find my answer here. How do I get more assistance?

A: You can ask any question at the number listed here. Contact our support team at (323) 370-0738 for the U.S. and (888) 370-2363 for Canada.