What can we help with?

🐱🐶 The Pet Type page of the Booking area lets you create the categories of pets you serve, such as Cat or Dog, and configure the custom details you want to ask customers for each pet type. On this page, you can add pet types, toggle a pet type's active status, edit an existing type's details, and more. Read on to see everything you can configure for pet types!

Pet Types List

To get to this area, using the main system menu on the left, go to Booking > Configuration > Pet Types. 

Here is everything you can configure in the Pet Types page:

1. Create New Pet Type — Enter the name of a new Pet Type you want to add.
2. Choose An Image — Click on the Select File button to upload an image that will display for the Pet Type on your website. Please Note: For image files it's best to use JPG or PNG and the image file should be 1MB or less in size.
3. Next — Click Next to create the new pet type. You will go through a step-by-step walk through to configure the different aspects of the Pet Type. As you go, you'll see a progress bar that will follow your completion of the configuration, as pictured below. On the final step, click Save to save the new Pet Type.
    
4. Search — Enter a keyword and click Submit to filter the Pet Type list.
5. Reset Filters — Click this link to clear the filters and display all pet types again.
6. Edit Image — Click this button next to any pet type to change its image.
7. Active Toggle — Click this toggle to switch a pet type between Active and Inactive. When you set a pet type to Inactive, it is no longer available to add to a service.
8. Configure — Click this button to open the Pet Type Information page for that pet type, where you decide which details to collect from customers. To learn more about this page, read the Configure section directly below.
9. Delete — Click this button to permanently remove that pet type from the list.

Configure a Pet Type

Clicking on Configure for a pet type will lead you to the Pet Type Information page. You'll see the pet type you are editing in the upper left. Here is everything you can configure in this page for a pet type:

A. Name

This displays the pet type's name, such as Cat, as entered when you created it. Click on this to edit the Name of the pet type, and click on Save.

B. Weight

You can use this to configure a way to get weight information on a certain pet type. If you set this up, when someone books a pet of this pet type for a service, they will have to provide the pet's weight. Here's everything you can configure for Weight:

1. Choose from No, I don't need to ask for weight for this pet type; Yes, ask for exact weight; or Yes, please display the following weight ranges for this pet type.
2. If you select Yes, please display the following weight ranges for this pet type above, select a unit of measure (such as lbs for pounds) from the drop-list.
3. Enter 2 values to indicate a range. For example, if your range is 1 to 3 pounds, the first value would be 1, and the second value would be 3, like in the image above. You can also edit the values in these fields.
4. If you don't want a range included, click on Delete next to the range.
5. Click on Add New Range to add another set of fields for a new weight range.
   • Click on Add for the range after entering your new weight range.
6. Click on Save to update your changes.

C. Hair Length

Click on Hair Length in the Pet Type Information page to set the hair length options that would describe the pet of this pet type. Here's everything you can configure:

1. Edit the Name of an existing hair length option.
2. Toggle a hair length as active or inactive. If the hair length is inactive, it will not be an available option for pet parents.
3. Click on Delete if you want to remove the hair length from options.
4. Click on Add New Hair Length to create a new set of fields so you can add a new hair length.
   • Click on Add to add the new hair length to your options.
5. Click on Save to update your changes.

D. Breeds

Click on Breeds in the Pet Type Information page to set the breed options that would describe the pet of this pet type. Here's everything you can configure:

1. Choose No, I do not require to know the breed for this Pet Type or I would like to require to know the breed for this Pet Type. If you choose the latter, you can proceed with the next fields.
2. You can edit the Name of a breed already in your options.
3. You can toggle a breed as active or inactive. If the breed is inactive, it will not be an available option for pet parents.
4. Click on Delete to remove the breed from options.
5. Click on Add New to open a set of fields for adding a breed to your options.
   • Enter a breed Name and click Add.
6. Click on Save to update changes.

E. Hair Texture

Click on Hair Texture in the Pet Type Information page to set the options that would describe the pet of this pet type. Here's everything you can configure:

1. You can edit the Name of a hair texture already in your options.
2. You can toggle a hair texture as active or inactive. If it is inactive, it will not be an available option for pet parents.
3. Click on Delete to remove the breed from options.
4. Click on Add New Hair Texture to open a set of fields for adding to your options.
   • Enter a Name and click Add.
5. Click on Save to update changes.

F. Desired Hair Lengths

Click on Desired Hair Lengths in the Pet Type Information page to set length options that a pet parent can choose for their pet's haircut, if applicable. Here's everything you can configure:

1. Choose No, I don't need to ask about desired hair length for this pet type or Yes, please display an open text field for pet parent to enter and describe desired hair length for; the latter option lets pet parents type in a description when setting a grooming appointment.
2. You can also add selectable options for certain parts, like the chest or paws. Here, you can edit the Name of an option you've already added.
3. You can toggle an option as active or inactive. If it is inactive, it will not display as an available option for pet parents.
4. Click on Delete to remove an option.
5. Click on Add New to open a set of fields for adding to your options.
   • Enter a Name and click Add.
6. Click on Save to update changes.

G. Combs and Blades

Click on Combs and Blades in the Pet Type Information page to set options that a pet parent can choose for their pet's haircut, if applicable. Here's everything you can configure:

1. Choose No, I don't need to maintain combs and blades information or Yes, please display the following lengths; the second option reveals separate Combs and Blades sections.
2. You can edit the Name of an already existing option.
3. You can toggle an option as active or inactive. If it is inactive, it will not display as an available option for pet parents.
4. Click on Delete to remove an option.
5. Click on Add New under Blades to add a new blade option.
   • Enter a Name and click Add.
6. Click on Add New under Combs to add a new comb option.
   • Enter a Name and click Add.
7. Click on Save to update changes.

H. Temperament

You can require a customer to describe their pet's temperament before an appointment in the Temperament page. Here is everything you can configure:

1. Choose No, I don't need to ask about temperament for this pet type or Yes, please display the following selections for temperament. Whether this field is required is determined at the service level, so you can offer some services depending on the temperament and not others.
2. You can edit the Name of an already existing option.
3. You can toggle an option as active or inactive. If it is inactive, it will not display as an available option for pet parents.
4. Click on Delete to remove an option.
5. Click on Add New to add a new temperament option.
   • Enter a Name and click Add.
6. Click on Save to update changes.

I. Vaccinations

Configure this field if you need vaccination records for any service. The system will only prompt the pet parent to upload vaccination documents if the service requires it. You can select which vaccination records are required by service. 

Add any vaccination types you might need to collect, and specify whether or not the pet parent should enter dates of the vaccinations so that the system can prompt them to renew these when they expire. Here's what you can configure:

1. Choose No, I don't need to ask for vaccination records for any service or Yes, I may need the following vaccination records. The latter will have you fill out fields for vaccinations below.
2. You can edit the Name of any existing vaccination requirement.
3. Check the box for Requires date vaccine was administered if you want to require customers to enter the date the shot was given.
4. Check the box for Requires date vaccine expires if you want to require customers to enter the expiration date of their pet's vaccine.
5. Check the box for Requires vaccine documents if you want to require customers to upload a file of their pet's vaccination record.
6. You can toggle an option as active or inactive. If it is inactive, it will not display as an available option for pet parents.
7. Click on Delete to remove an option.
8. Click on Add New Vaccine to open a set of fields so you can add a vaccine requirement.
   • Enter a Name and click Add.
9. Click on Save to update changes.

J. Allergies

Click on Allergies in the Pet Type page to configure whether or not you want to know the pet's allergies. Here's what you can configure:

1. Choose No, I don't need to know about allergies; Yes, I may need to know about allergies, ask for it in a blank field; or Yes, I may need to know about allergies, if I do, please ask about it in a dropdown list that contains the following. The last option gives you access to all of the configurations below.
2. You can edit the Name of any existing allergy option.
3. You can toggle an option as active or inactive. If it is inactive, it will not display as an available option for customers.
4. Click on Delete to remove an option.
5. Click on Add a New Allergy to add another option for customers.
   • Enter a Name and click Add.
6. Click on Save to update changes.

K. Primary Vet

Click on Primary Vet in the Pet Type page to configure whether or not you want to know the pet's primary veterinarian. Here's what you can configure:

1. Choose No, I don't need to know who the vet is for this pet type or Yes, please require the following fields. The second option provides you with the fields described below.
2. You can edit the Name of an existing option.
3. You can toggle an option as active or inactive. If it is inactive, it will not display as an available option for customers.
4. Click on Delete for an option to remove it.
5. Click on Add New Vet to open another field so you can add an option.
   • Enter a Name for the option and click Add.
6. Click on Save to update your changes.

L. Documents

The Documents configuration page allows you to display specific documents for customers to view when they book with your store. Here is everything you can configure:

1. Choose No, I don't need any other info for this pet type or Yes, I would like to display the following documents. The latter option would allow you to toggle document options as active. You must configure your documents in the Documents page under Add-on Configurations before you can select them here. Click here to learn about the Documents page.
2. You can toggle a document as active or inactive. If it is inactive, it will not appear on the booking website for customers.
3. Click on Save to update your changes.

M. Decease Date

The Decease Date page lets you configure whether or not you want to record the deceased date for this pet type. The customer would not fill this out and is only for internal records. Here is what you can configure:

1. Choose No, I don't need to maintain decease date for this pet type or Yes, please enable the field internally, and archive the pet if the field is updated. This is an internal-only field that customers never see or fill out.
2. Click on Save to update your changes.

N. Emergency Contact

The Emergency Contact configuration page lets you decide whether or not you want to collect emergency information for pets. Here is what you can configure:

1. Choose No, I don't need to maintain emergency contact information for pets or Yes, for certain services I need to maintain emergency contact information for pets to collect a contact other than the pet parent.
2. You can edit the Name of an existing field.
3. You can toggle a field as active or inactive. If the field is inactive, it will not appear as an option for customers.
4. Click on Delete to remove a field.
5. Click on Add New to open another field so you can add another option.
   • Enter the Name and click Add.
6. Click on Save to update your changes.

O. General Pet Sizes

The General Pet Sizes page lets you set store-wide size labels, like Small, Medium, or Large, based on weight thresholds for the Pet Type you are configuring. This is separate from the specific weight ranges you configure for each individual pet type. Here is what you can configure:

1. Enter a size label, such as Small, Medium, Large, or Extra Large, next to each weight threshold (weight thresholds include Up to 3 lbs, Up to 15 lbs, Up to 25 lbs, Up to 36 lbs, Up to 40 lbs). Any weight entered above your largest threshold is automatically labeled as extra large. This setting does not affect the specific weight ranges you configure for individual pet types.
2. Click on Save to update your changes.

Related Topics

Booking Schedule

Booking Appointments

Checking Out a Booking Appointment

Extended Behavior Information

Frequently Asked Questions

Q: Why can't I select a document on the pet type's Documents field?

A: You need to upload and configure your documents on the Documents page under Add-on Configurations first. Once those documents exist, they become available to select on the pet type's Documents configuration page.

Q: What's the difference between General Pet Sizes and the Weight section on a pet type?

A: General Pet Sizes sets store-wide size labels (like Small or Large) based on weight thresholds. The Weight section on each pet type controls whether — and how — you ask for that specific pet's weight during booking.

Q: What happens when I mark an option, like a breed or hair length, as inactive?

A: It stops showing up as a choice for pet parents, but it stays in your list, so you can toggle it back to active anytime.

Q: Can I require a vaccination record for some services but not others?

A: Yes. Vaccination requirements are set by service, so the system only prompts pet parents to upload the documents a given service actually needs.

Q: Will customers ever see the Decease Date field?

A: No. It's an internal-only field for your records — customers never see it or fill it out.

Q: I have a question, but I can't find my answer here. How do I get more assistance?

A: You can ask any question at the number listed here. Contact our support team at (323) 370-0738 for the U.S. and (888) 370-2363 for Canada.