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📆 When a customer books an appointment at your store, the eTailPet system allows them to then pay for it at the register. This article will cover how to add a booking to a transaction and perform checkout from the New Sale screen. Read on to see how easy it is!

Checking Out a Booking Appointment

In order to check out a customer's booked appointment, follow these steps:

1. Log into an account that has access to the register.
2. Go to New Sale in the main menu.
3. Add the customer to the transaction by using the field in the customer section on the right. Enter the customer's name, phone number, or email address, then select their name from the drop-list.
   
4. Click on Appointments above the table that shows transaction items. This will open a window that shows the customer's booked appointments.
   
5. You can view details for each appointment the customer has booked, which include the service, pet name, attendant name, and appointment time. Click on the Add to Cart button for each appointment that has to be in the transaction.
   
6. You'll see the appointment in the transaction.
   
7. Click on Payment in the bottom right of the page to move onto payment for the appointment.
   
8. Proceed with collecting payment to complete the transaction.

Related Topics

Booking Schedule

Booking Appointments

Booking Configuration 1

Booking Configuration 2

Frequently Asked Questions

Q: How do I configure when the customer pays for their booking? For example, at the time they're booking it, after the appointment, etc.

A: Go to Bookings > Configuration > Services. Click on a service's entry in the table to edit it or create a new one by clicking on the button that reads Add a new service. Scroll until you see And now, when do you want people to pay for this service. Under that, select from at time of booking, in-person at beginning of service, or after service is completed. Click on Update or Save, depending on whether you're editing an existing service or making a new one.

To view more detailed information and instructional images, click here.

Q: Can guest customers that don't have their details recorded at my store book appointments too?

A: No. Only customers with profiles can make appointments.

Q: I have a question, but I can't find my answer here. How do I get more assistance?

A: You can ask any question at the number listed here. Contact our support team at (323) 370-0738 for the U.S. and (888) 370-2363 for Canada.