What can we help with?

For the area of In-House Rewards Program Reports in the eTailPet system, we have the Rewards Program Report. This report gives you a full transaction history of every reward point and store credit change tied to your customers' loyalty accounts. Track your Rewards Program Report today to see exactly how your customers are earning and redeeming loyalty rewards!

The Rewards Program Report

You can get to the Rewards Program Report by logging into the admin dashboard and clicking on Reports in the main menu, then scrolling down to the In-House Rewards Program section and clicking Rewards Program Report, as pictured below.

The Rewards Program Report has the following functions:

1. Date Range — Enter or select the date range you want to search using the Start Date and End Date fields. These fields default to today's date for the Start Date and the following day's date for the End Date.
2. Store — Use the Store drop-list to filter Reward Transactions down to a single location. It defaults to All Stores, which includes transactions from every store location.
3. Type — Use the Type drop-list to filter transactions by category. It defaults to All Types, which includes every kind of transaction. The available options are:
   • All Types — Includes every transaction type in the results.
   • Manually Adjusted — Transactions where a staff member manually changed a customer's rewards balance.
   • Refund — Transactions where a customer's rewards balance changed as a result of a refund.
   • Sale — Transactions where a customer earned or redeemed rewards on a sale.
   • System Adjusted — Transactions where the system automatically changed a customer's rewards balance.
4. Search — Click the Search button to load the table using your selected filters.
5. Export — Click the Export button to download the report.
6. Search Field — Enter search text here then click the Search button to view matching results.
7. Order ID — This column displays the Order ID of the transaction tied to the rewards change.
8. Date — This column shows the Date the transaction occurred.
9. Customer — This column lists the Customer associated with the transaction. You can click on a customer's name to open their details.
10. Type — This column displays the Type of transaction, such as Sale, Refund, Manually Adjusted, or System Adjusted.
11. Points Earned — This column shows how many Points Earned the customer received from the transaction.
12. Credit Awarded — This column lists the dollar amount of Credit Awarded to the customer as a result of the transaction.
13. Credit Redeemed — This column displays the dollar amount of Credit Redeemed by the customer during the transaction.
14. New Credit Balance — This column shows the customer's New Credit Balance after the transaction was applied.
15. New Point Balance — This column lists the customer's New Point Balance after the transaction was applied.
16. View Total — Click the View Total button to display a bottom row totaling the Points Earned, Credit Rewarded, and Credit Redeemed columns.

Related Topics

Reports Overview

Customer Reports

In-House Rewards Program

Frequently Asked Questions