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In the area of Membership Reports of the eTailPet system, we have the Subscription Events Report. This report shows you every status change that happens to your customers' membership subscriptions, including purchases, renewals, pauses, and cancellations. See how you can use it to keep track of your subscription activity!

The Subscription Events Report

To work with your Subscription Events Report, go to Reports from the main menu on the left and in the Memberships section, click on the Subscription Events Report.

The Subscription Events Report has the following functions:

1. Date Range — Enter or select the Start Date and End Date of the range you want to search. By default, you'll see subscription events for the past 24 hours.
2. Status Change — By default, you'll see all Status Change events for your Subscriptions. You can use this filter to select Purchased, Renewed, Redeemed, Paused, Resumed, Cancelled, or Expired from the drop-list to filter the table to a specific Subscription event.
3. Search — Click the Search button after entering your filters to narrow down the table's records.
4. Export — Click the Export button to download the table's records as a CSV file.
5. Subscription ID — Click an ID in this column to view the Subscription's details.
6. Order ID — Click an Order ID in this column, when available, to view the transaction that generated the Subscription.
7. Plan Name — Click the Plan Name in this column to view or edit the Subscription Plan.
8. Subscriber Name — This column displays the name of the customer who owns the subscription.
9. Status Change — View the type of event that occurred, such as Purchased, Renewed, Paused, or Cancelled.
10. Status Change Date — This column displays the date and time the event occurred. Click the sort icon next to this column to reorder the table by date.
11. Crew Name — View which crew member processed the Status Change, when applicable.

Related Topics

Reports Overview

Membership Plan Configuration

Customer Reports

Frequently Asked Questions

Q: Why is the Subscription Events Report the only report listed under Memberships?

A: Memberships currently has a single dedicated report, the Subscription Events Report, which covers every status change for your customers' Subscriptions in one place.

Q: What subscription events can I filter by?

A: You can filter by Purchased, Renewed, Redeemed, Paused, Resumed, Cancelled, or Expired using the Status Change drop-list.

Q: Will every Status Change row have an Order ID?

A: No. The Order ID column only shows a value when that particular status change is tied to an order, such as a purchase or renewal payment.

Q: Can I download the Subscription Events Report to work with it outside the system?

A: Yes. Click the Export button to download the current table's records as a CSV file.

Q: I have a question, but I can't find my answer here. How do I get more assistance?

A: You can ask any question at the number listed here. Contact our support team at (323) 370-0738 for the U.S. and (888) 370-2363 for Canada.