What can we help with?

As a Software as a Service (SaaS) company, eTailPet is not a provider of hardware, nor do we do hardware support. This article outlines what we don't support in this area and recommends solutions that can get you the hardware answers you need. 

eTailPet and Hardware Support

eTailPet is not a hardware provider; we do not provide hardware support.

This includes:

• Scanners
• Printers
• Cash Drawers
• Screens or Monitors
• Wi-Fi, Hotspots, Routers, Firewalls, Networking Hardware, or Internet Settings
• Computer or Other Computing Device Configurations
• Credit Card Terminals

eTailPet’s corporate policy prohibits employees from providing support or consult on hardware or software outside of the eTailPet platform. We strongly suggest purchasing approved hardware through our partner, POS Guys, where support is included.

Related Topics

Hardware Requirements

Hardware Setup and Troubleshooting

Basic Hardware Troubleshooting for Card Readers

Payments Hardware Network Requirements

Frequently Asked Questions

Q: I have a question, but I can't find my answer here. How do I get more assistance?

A: You can ask any question at the number listed here. Contact our support team at (323) 370-0738 for the U.S. and (888) 370-2363 for Canada.