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🛍️The Store Pickup area shows all of your online orders that customers requested for in-store pickup. Here, you can check on orders and set filters to find specific orders. Read on to find out how you can use the Store Pickup page!

To access the Store Pickup page, click on Manage Orders in the main menu, as pictured below. Then click on the Store Pickup tab.

How to Use the Store Pickup Area

Here are all functions in the Store Pickup area that you can use:

1. Status Filter — You can select an order status from the drop-list to filter your results to orders that match that status.
2. Start Date — Enter a start date if you want to filter your results to orders made within a certain time period.
3. End Date — Enter an end date if you want to filter your results to orders made within a certain time period.
4. Store Filter — You can select one of your stores from the drop-list to filter your results to orders that will be picked up there.
5. Search — You can enter the Order ID, a customer's name, or a customer's email address in this field to find a specific order.
6. Submit — Click on the Submit button to find results that match your filters.
7. Display Number of Entries — You can select from the drop-list how many entries will display per page.
8. Clear Selection — If you want to unselect all orders you've selected, you can clear on Clear Selection above the data table.
9. Export — After you've selected one or more orders (see Select in number 10 below), you can click on the Export button to export the entries as a CSV or XLSX file.
10. Select (Checkbox) — You can click on the checkbox on the far left of the data table in the column header to select all entries displayed on the page. To select an individual order, click on the checkbox for a single entry.
11. Sort Column — You can sort your orders according to a column. Click once on the Arrows in a column header to sort by ascending order, or click again to reverse the sort. 
12. Edit Status — You can update the status of an order in the Status column. Select the Status from the drop-list.
13. Order ID — This column shows the Order IDs for store pickup orders. You can click on an Order ID to open the order details in another window.
14. Order Type — The Order Type column indicates if the order was a one-time order or an automatic order.
15. Date and Time — This column shows the date and time the order was placed.
16. Customer — This column shows the customer's email address, or their name if the customer already has their details registered with your store.
17. Total — This column shows the total dollar amount the customer paid for the order.
18. Store — This column shows the store at which the customer will pick up their order.
    💡Please Note: The fields described in numbers 19 and 20 below are legacy features for e-commerce only customers and may not appear in your eTailPet system. If you are a legacy e-commerce customer, you have to be manually enable these features by going to Content > Configuration.
19. POS Order Number — This column shows the POS Order Number of the order. The POS Order Number is primarily for online orders that the customer chooses to pay for in-store. When the customer comes to pick up their order, you ring it up on the New Sale Screen. Afterwards, you can go to the In-Store Orders tab to get the Order ID (as highlighted in the image below). Then copy and paste that number under the POS Order Number column in the Store Pickup tab for your reference.
    
20. Enter Order Number — You can enter the POS Order Number of the order in this field. Click on the Save button on the right to update the order number.
21. Receipt — In this column, you can click on the Receipt icon to view an individual order's receipt.
22. Notes — You can click on the Plus Button under this column to view, add, or edit notes about the order.

If your Store Pickup orders span multiple pages, you can use the navigation buttons below the table. Click on Next or Previous to move pages, or click on the Numbers to skip to that page.

Related Topics

Local Delivery

Ship To Me

In-Store Orders

Pay In Store Reports

Frequently Asked Questions

Q: Why don't I see the POS Order Number column in my Store Pickup area?

A: POS Order Number and Enter Order Number are legacy features for e-commerce only customers, so they may not appear in your eTailPet system. If you're a legacy e-commerce customer, they have to be manually enabled by going to Content > Configuration.

Q: Can I export my Store Pickup orders?

A: Yes. Select the orders you want using the checkboxes — either individually or by checking the box in the column header to select everything on the page — then click Export to download them as a CSV or XLSX file.

Q: How do I update the status of a pickup order once the customer collects it?

A: Find the order in the data table and select the new status from the drop-list in the Status column.

Q: I have a question, but I can't find my answer here. How do I get more assistance?

A: You can ask any question at the number listed here. Contact our support team at (323) 370-0738 for the U.S. and (888) 370-2363 for Canada.