What can we help with?

😼 If a customer no longer wants their items, or you need to remove or add items, you can use the Void Transaction button in the New Sale area. See how easy the eTailPet has made it for you!

Boss Quote

Make sure your human understands the steps they need to do to void a transaction or edit it whenever needed. It is also imperative on pain of the death of a thousand claws that kitty treats should never be voided. Also that any doggy items can and should be voided at will. 

— Felicity, Scranton, PA 

Void a Transaction

1. To void a transaction, click on the Payment button in the bottom right of the New Sale Screen. This will open the Payment window.
   
2. Below the Total Due amount in the payment window, click on Void Transaction. 
3. Click on New Cart to clear the transaction and start a new one. This will bring you back to the New Sale Screen.
4. Click on Edit Cart to go back to the New Sale Screen. The current cart's items will still be listed in the transaction so you can edit them.

Related Topics

How to Clear the Cart

Refunds and Returns

Register Tour

Associate Training

Frequently Asked Questions

Q: I have a question, but I can't find my answer here. How do I get more assistance?

A: You can ask any question at the number listed here. Contact our 24/7 support team at: (323) 370-0738 for the U.S., and (888) 370-2363 for Canada.