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This article outlines the Refund policy of eTailPet for payments you have made to us. 

eTailPet Refund Policy

To clarify our policy on refunds, in addition to the agreement you acknowledge when you purchase from us, we make this page easily accessible.

Before you make a purchase from us, we encourage you to watch our live demos, live training, and prerecorded videos to fully understand what you are purchasing. Additionally, you are required to read these terms carefully BEFORE making your purchase with us.

When you purchase our products, you are given access to information and technology which is considered software as a service (SaaS) and because of this, we do not issue refunds. Upon purchase you are agreeing that all sales are final regardless of whether or not you logged in, accessed, or used them.

Service Agreement on Unacceptable Reasons for Refunds

By using our service, you agree that the following grounds are not acceptable reasons for refunds:

a) You've changed your mind,

b) You've decided our software is "Not what I need,"

c) You've decided to stop using our software,

d) You don't have the time to use our software,

e) You've found a different solution,

f) You made modifications and now the "software works differently than expected,”

g) Your business no longer needs our software,

h) You experience conflicts with other third party software connected to our product,

i) The product is not what you expected,

j) You didn’t receive acceptable customer support,

k) You are selling your business,

l) Any other reason,

All Sales Are Final

When you make a purchase from us, you fully understand that all sales are final. You agree to never dispute or charge-back the purchase with your bank or credit card company. If you do, you agree that the charges were valid and further agree that eTailPet shall automatically be entitled to all funds collected regardless if you change your mind later.

We Do Not Prorate

When you make a purchase from us, you are purchasing access to our software and are committing to paying the full amount you are billed. In the event you cancel or are terminated, we do not prorate fees or provide partial refunds.

Cancelation Procedures

You understand that when service is terminated, eTailPet will not store any system data, and the account information will purged without an active subscription.

Cancellations must be submitted in writing to the service desk or support@etailpet.com at least ten (10) business days before the next billing period; otherwise your subscription will continue to the next billing term.

Enterprise Customers: Please refer to your Master Service Agreement (MSA) which outlines process to terminate service.

Related Topics

eTailPet Terms of Service

Bug Fix Policy

Support and Service Policy

Beta Program Policy

Feature Request Policy

Frequently Asked Questions

Q: I have a question, but I can't find my answer here. How do I get more assistance?

A: You can ask any question at the number listed here. Contact our support team at (323) 370-0738 for the U.S. and (888) 370-2363 for Canada.