What can we help with?

You can request the eTailPet Support Team to help you add to or edit your catalog, so you don't have to create images or descriptions for thousands of products all by yourself. The eTailPet team is happy to assist and can manage your catalog with top brands in the independent pet store industry. Keep reading to find out to submit catalog requests!

Request Catalog Additions

How To Create a Catalog Request

Go to the eTailPet Help Center.

Create a Catalog Request by clicking the Raise a Request option in the Service Desk.

Catalog Request Template

Click Here to download the Catalog Request Template including a sample line. Fill this out and attach to the request.

Rules for catalog requests:

• We require the following fields:
  • Product Name
  • UPC
  • Size
  • Selling Price
  • Brand
  • Image:
    • Minimum 1 image
    • Maximum File Size: 1MB per image
    • URL must end in .jpg or .png

• We suggest including the following fields if possible:
  • Ingredients
  • Long description
  • Crude Protein
  • Crude Fiber
  • Crude Fat
  • Crude Moisture

• The following may be rejected:
  • Discontinued UPCs
  • Requests with incomplete information
  • Non-Pet related products
  • Unverifiable products
  • Live animals (except for feeders)
  • Cannabis, Hemp & CBD products (due to the current legal status)

Things to consider:

• We do not accept the “Not Found” import file as it does not contain all of the required information outlined above
• Your best products are likely already matched
• 80% of your revenue comes from 20% of your UPCs
• Depending on the size of your store 1200 -2000 products is considered a healthy catalog of products
• If you have 5000 products in your store this means 1000 represents your revenue
• Many products are available in the Product Universe without a UPC
• There is no SLA for catalog requests, your service includes access to our Product Universe of over 70k products
• Request are processed on a first-come, first-served basis
• Understand creating adding products is not an automated process this takes a considerable amount of time, once your request is sent it is in the queue
• Expedited request are available for the fee schedule. Please Yes under “Expedited” in the request form and we will respond with a quote that we will charge the card on file unless otherwise noted.
  • Expedite Fee Table
    • .50 per line – min $250 whichever is higher
    • Expedite is 2 business days from when payment is received

Request Catalog Changes

Details You Can Change

Using a catalog request, you can ask for changes such as:

• Product name updates
• UPC corrections
• Description changes
• Price corrections
• Image updates
• Other product detail changes

How to Submit a Catalog Change Request

Select Products from Product Universe

• Go to Product Universe
• Select one or more products
• Click Update Product Details

Important to know:

• Product selections do not carry across pages or filters
• A counter shows how many products you’ve selected
• If you change pages, you’ll see a notice explaining this behavior
• On the next screen, you can add more products using search

Fill Out the Request Form

Complete the catalog request form with the following:

Required

• Change Type (e.g., UPC Update, Description Update)
• Description explaining what needs to change and why

Optional

• Upload images or documents to support your request

Submit Your Request

• Click Submit Request
• Your request will receive a reference ID (example: CR – 21)
• You’ll be redirected to the request detail page
• The request starts with:
  • Status: Submitted

Where to Track Your Requests

You can view all your catalog requests at any time.

Go to:
Sidebar → Manage Catalog → My Catalog Requests

From here, you can see:

• Request ID
• Products included
• Change type
• Current status
• Submission and update dates

Requests cannot be edited after submission.

Understanding Request Statuses

Your request will move through one or more of the following statuses:

Notifications You’ll Receive

You’ll automatically receive emails for:

• Request submission confirmation
• Any status changes
• Partial (Limited) approvals
• Full approvals

Each email will include your Request ID and a link to view request details.

Frequently Asked Questions

Q: Can I include multiple products in one request?
A: Yes. You can submit one request for multiple products.

Can I edit a request after submitting it?
No. If additional changes are needed, submit a new request.

Why was my request only partially approved?
Some changes may not meet catalog standards or may require more information. More details will be provided in the email update.

How do I get help with a request?
Contact eTailPet Support and reference your Request ID (CR – #). They will be able to assist you with your request, or forward your inquiry to our Catalog Team, who will reach out as needed.