What can we help with?

While alternative platforms require the user to create thousands of images and product descriptions on their own, eTailPet does this for you with top brands in the independent pet store space, and you can access them from an already available catalog. If a product you want to sell isn't already available in eTailPet's catalog, you can submit a request to add it. Read on to learn how to make a catalog request!

How To Create a Catalog Request

Getting products added to the Product Universe is easy. Simply create a Catalog Request by clicking on Raise a Request [LINK AND IMAGES NOT CURRENTLY AVAILABLE UNTIL KB IS PUBLISHED] in the Service Desk.

Catalog Request Template

Click here to download the Catalog Request Template as an Excel file. Fill this out and attach it to the request. Also keep in mind the following rules for requests.

Rules for catalog requests:

• We require the following fields:
  • Product Name
  • UPC
  • Size
  • Selling Price
  • Brand Name
  • Image:
    • You must have at least 1 image per product; the maximum is 3
    • Maximum File Size is 1MB per image
    • URL must end in .jpg or .png

• We suggest including the following fields if possible:
  • Ingredients (chicken, brown rice, barley, etc.)
  • Long Description
  • Crude Protein (percentage)
  • Crude Fiber (percentange)
  • Crude Fat (percetange)
  • Crude Moisture (percentage)

• The following may be rejected:
  • Discontinued UPCs
  • Requests with incomplete information
  • Non-pet related products
  • Unverifiable products (products we can't verify exist)
  • Live animals (except for feeders)
  • Cannabis, Hemp, or CBD products (due to legality)

Things to consider:

• We do not accept the “Not Found” import file as it does not contain all of the required information outlined above.
• Your best products are likely already in eTailPet's Product Universe, so please check before submitting a catalog request.
• Put some thought into the products you want in your store.
  • 80% of your revenue tends to come from about 20% of your UPCs, so we don't recommend adding a lot of products at once to your store. If you have 5000 products in your store, this means about 1000 may represent your revenue.
  • This depends on the size of your store, but 1200-2000 products per store is considered a healthy catalog of products (according to what?).

• Many products are available in the Product Universe without a UPC. Please check before submitting a catalog request.
• There is no service level agreement (SLA) for catalog requests. Your service includes access to our Product Universe of over 70k products. 
• Request are processed on a first-come, first-served basis.
• Adding products is not an automated process. Once your request is sent and in the queue, it will take a considerable amount of time before you see the requested product in Product Universe.
• Expedited catalog requests are available for a fee.
  • Select Yes under the field that reads Expedited? in the request form, and we will respond with a quote that we will charge the card on file unless otherwise noted.
    
  • Expedite Fees
    • 50 cents per line (must spend minimum $250)
    • An expedited request will take about 2 business days from when we receive payment.

Related Topics

Feature Request Policy

Bug Fix Policy

Support and Service Policy