What can we help with?

This guide walks you through the onboarding process. It includes step-by-step instructions, required documents, troubleshooting guidance for common errors, and explanations for various business types.

Application Process Overview

You will receive a welcome email containing a link to the application to complete.

• Begin by using the link in the welcome email to access the application for your business.
• Choose your business type (Corporation, Non-Profit, Sole Proprietorship).
  • Corporation - Will need an EIN number issued by the IRS.
  • Non-Profit - Will need an EIN number issues by the IRS and will need to meet the guidelines for a non-profit.
  • Sole Proprietorship/Individually Owned - Can use either an EIN or your SSN.
• Enter business details.
• Enter owner or representative information.
• Submit bank details using secure methods.
  • Plaid - Secure connection with your banks online website to validate information.
    • Instant validation.
  • Manual - Will ask you to enter the Routing and account number to your bank account and to upload a bank document like a voided check or a statement that contains the full account number to validate the account.
    • Can take up to 24 business hours to validate.
• Review and confirm all entered details before submitting.
• Once submitted successfully, you will be presented with a link to access your payment portal.

Information and Documents Needed

• Business Address, Email, and Phone Number
• Owner or Business Representative Address, Email, and Phone Number
• Government-Issued Photo ID (color photo .jpg, front and back in separate files)
• Business Tax Documentation (147C or SS-4 confirmation letter, etc.)
• Bank Information or Document (voided check or bank statement that contains the full account number)
• Social Security Number or ITIN for Business Owner(s)
• Website or Business Listing URL (social media or Google listing will also work)
• Additional Forms for EBT Acceptance or Non-Profit Status if Applicable

File Upload Guidelines

Accepted Formats: JPG, JPEG, PNG, PDF
File Size: Between 100KB and 4MB
Images must be clear, full-color, properly cropped, and not combined into one file.
ID cards must be uploaded as separate files (front and back).

Account Statuses

You can find the status of your application at the top of the payment portal once your completed application has been successfully submitted. Once submitted, if there are additional validations that are needed you will be notified by email, or the additional validation requirements can also be found on the Profile page.

Validation usually only takes a few minutes, but can take up to 24 business hours from the time the account was submitted if additional validation is required.

Below are the possible status flags you will see in the payment portal for you account:

• Pending: Submitted and under review
• Enabled: Approved and active
• Restricted: Action needed due to missing or incorrect information
• Invalid: Incorrect information provided (e.g., invalid bank account)
• Rejected: Application flagged and denied
• Closed: Account was closed

💡Note: If you are not sure why a particular status is on your account, please contact the onboarding team member that is assisting you with your account.

Ordering Terminals / Hardware

To order new terminals or ethernet docks, please contact your Onboarding representative, or reach out to our Support team.

Troubleshooting and Error Codes

If onboarding fails or documents are rejected, the portal will display specific error codes. Refer to the complete “Onboarding Error List” with recommended actions and required documents. Always verify that all entered details match uploaded documents exactly, including punctuation, case, and numerical formats.

See the attached appendix for the full list of error codes and instructions to resolve them.